Credit MattersXIV
200+ leaders from 15+ countries. Three days of practitioner-led insight, transformation results, and world-class recognition in Budapest.
Credit Matters XV — dates and venue announced soon.
PARTNERING WITH THE WORLD'S LEADING O2C TECHNOLOGY AND SERVICE PROVIDERS
Budapest • May 13–15, 2026
Credit
Matters
XIV.
Margaret Island sits in the middle of the Danube, equidistant from Buda and Pest. In May, two hundred credit and O2C leaders from fifteen countries met there for the fourteenth Credit Matters. The sessions ran for two days. The conversations ran longer.
Operational
Realities.
“We may not own the end-to-end process — but we can influence, take action, and drive better business outcomes.”
Three Days
That Changed
the Conversation.
Budapest, May 14–15 2026 — By the numbers
200+
Delegates
15+
Countries
30+
Sessions
XIV
Edition
Budapest, May 2026
Voices from Budapest
In Their
Words.
“A big congratulations to Mark Harrison and the entire Callisto team for bringing together an outstanding community of Order-to-Cash and GBS leaders from across Europe for such an impactful event.”
“The panels and discussions were exceptional, with leaders openly sharing lessons learned, transformation journeys, and strategies for building resilient O2C operations.”
Veena Gundavelli
Founder & CEO, Emagia
“What an amazing few days in Budapest reconnecting with old friends and making new ones along the way. It’s always inspiring to spend time with such passionate and forward-thinking people at these events.”
Lisa Garofalo-Moss
Global Sales Manager, Global Credit Recoveries
“A great few days at Credit Matters in Budapest. We were happy to see a full room during our presentations and even happier to reconnect with so many familiar faces from across the industry.”
Mateusz Garnier
Regional Commercial Manager, Atradius Collections
“It was great to have the opportunity to attend such a motivational event again — this time in the beautiful surroundings of Margaret Island in the heart of Budapest. Great people, inspiring ideas, and an amazing atmosphere.”
Karolína Kadlecová
Regional Account Manager EE, Atradius Collections
“Very positive feedback from the audience on this more experience-based approach built around real transformation stories, operational realities and lessons observed across multiple organisations. Many thanks again to the Callisto team and everyone we had the pleasure to exchange with.”
Yalda Bayat
Partnership Manager, My DSO Manager
“A great moment became even better when Computacenter, Medtronic, and IFF all received well-deserved awards for their AR achievements. Seeing our clients get recognized for the progress they are making is exactly why we love what we do. Thank you to Callisto for bringing the community together.”
Sébastien Grand
Serrala
“Had a great two days at Credit Matters. It was great to attend several interesting sessions and connect with professionals across the industry. Thanks to everyone involved for the great organization and conversations throughout.”
Bob Lieffering
Sr. Account Executive, Twikey
“Thank you Callisto for hosting me. It has been a pleasure to reconnect with the B2B credit community — lots of new faces since I have only worked in the UK and Ireland, but a warm hello to familiar ones I got to reconnect with.”
Darren Hodder
Compliance & Risk, RACE Events
“For our Consulting Lead Thomas Dobis and Senior Consultant Anna Pańka it was a great opportunity to exchange experiences, explore new perspectives, and connect with organisations looking to build smarter, more resilient finance operations. Looking forward to continuing the conversations beyond Budapest.”
Thomas Dobis
Consulting Lead, Adaptive Solutions & Advisory Group
What XIV Delivered
Three days of practitioner-led sessions, real transformation results, and the industry's most prestigious recognition ceremony.
The Great Tech Debate
Serrala, Emagia, My DSO Manager, HighRadius, Mega AI, Twikey and FIS — rival providers collaborating on stage. No sales pitches, no scripts.
Practitioner-Led Results
PerkinElmer shared a 72% reduction in past-due. Computacenter cut a 4,000-email backlog to 1,500 per agent. Real numbers, real teams.
15+ Countries Represented
200+ delegates from BP, Coca-Cola, Medtronic, Tesco, Smith & Nephew, Kenvue, IFF and more. The global O2C community in one room.
17 Hall of Excellence Awards
The industry's most prestigious recognition ceremony. Computacenter, Medtronic and IFF among the companies honoured for AR achievements.
200+ Leaders
Budapest 2026
40+ Industry Leaders
Practitioners from global organisations sharing what actually worked
Bulgaria
Leading finance transformations at scale. Sharing insights on strategic leadership in multinational O2C environments.
Session: Transforming Talent and Performance Through the Callisto Grand Academy
Day 3 - 15 May · 14:25
Belgium
Global expert on e-invoicing mandates, ViDA, and VAT compliance. Leading the conversation on digital tax transformation across 60+ countries.
Session: Navigating the Future of E-Invoicing and VAT Compliance / Invoice Mandates - The Biggest Global Challenge and Opportunity in O2C Barely Mentioned !!
Day 2 - 14 May · 12:45
Slovak Republic
E-invoicing and VAT compliance expert. Navigating the future of digital tax transformation in healthcare.
Session: Navigating the Future of E-Invoicing and VAT Compliance / Invoice Mandates - The Biggest Global Challenge and Opportunity in O2C Barely Mentioned !!
Day 2 - 14 May · 12:45
Hungary
Irina Hoffmann has represented finance, IT and transformation teams during the S/4HANA journey, bringing cross-functional experience to one of the most consequential ERP transitions in the industry.
Session: Navigating the S4/Hana Implementation
Day 3 - 15 May · 14:25
Czech Republic
Reframing Invoice-to-Cash from an execution function to a decision-quality engine. Exploring how forecasting discipline and cross-functional ownership drive cash predictability.
Session: From Collections to Confidence: Reframing Invoice-to-Cash as a Decision Engine
Day 3 - 15 May · 13:50
What Delegates Took Home
Every session was built around one question: what changes on Monday morning?
Registration
Registration runs from 15:00-16:00. Arrive, check in and collect your delegate pack. Meet your fellow delegates as the Credit Matters community gathers for Day One.
Making Pages Matter: From Information to Impact - Advanced PowerPoint Masterclass
Most business slides fail before anyone reads them. In this hands-on masterclass, you'll learn to strip away data dumps and visual clutter, sharpen the one message that matters, and use layout, hierarchy and visuals to land it with authority. Walk away with techniques you can apply to your very next presentation.
Jazmin Room I
Women in Credit: Lead Together
Leadership isn't a solo act. Using the 3 Voices Framework (Inner Voice, Public Voice and Strategic Voice), this interactive workshop challenges women leaders and allies to move beyond well-meaning intention. Quiet the self-doubt, amplify the influence, and build concrete strategies that turn allyship into measurable impact.
Jazmin Room II
Welcome Reception
Welcome reception runs from 18:30-20:00. Drinks on the Margaret Island terrace overlooking the Danube. The best conversations at Credit Matters start here.
What Delegates Experienced in Budapest
Two days of practitioner-led sessions where leaders shared transformation stories, real results, and the strategies they're taking back to their teams.
ViDA & E-Invoicing Deep Dive
Sovos and IQVIA experts broke down the biggest global tax transformation in decades — 60+ countries rolling out mandates. Delegates left with actionable compliance roadmaps.
The GBS Leaders Panel
Leaders from Medtronic, Tesco, Computacenter and Curium Pharma debated the future of Global Business Services and whether CEE can hold its competitive edge.
The Great Tech Debate
A Credit Matters exclusive: Serrala, Emagia, My DSO Manager, HighRadius, Mega AI, Twikey and FIS — rival providers collaborating on stage. Pure insight, zero sales pitches.
Hall of Excellence Awards
Black-tie networking and the industry's most prestigious recognition ceremony. 17 categories, with Computacenter, Medtronic and IFF among the honoured companies.
“The objective was not a ‘this is the way’ presentation. It was to share operational realities observed across very different organisations.”— Yalda Bayat, My DSO Manager
Hall of Excellence
World Class Recognition
Celebrating the organisations setting the global standard for Credit and Order-to-Cash excellence. For 14 years, the Credit Matters Awards have honoured teams and individuals who raise the bar. Past winners include Coca-Cola, LEGO, BP, Medtronic, and Aptiv.
17
Award Categories
14
Years Running
100+
Past Winners
40+
Countries Represented
Past Award Recipients
Award Categories
Recognising excellence across 17 disciplines
Cash Application Award
Recognition for improvement in processing, efficiency and reporting visibility of cash receipts. Covers software upgrades, team realignment and performance against workload.
Credit Project of the Year
For enhancement of credit quality via new technology, policy or process improvements. Includes efficiency, cost effectiveness, improved communication and forecasting accuracy.
Credit Risk Initiative of the Year
Celebrates significant improvements reducing bad debt write-offs and past due/working capital positions through internal initiatives or 3rd party partnerships.
Collection Team of the Year
For measurable DSO reduction through resolving complex disputes and improving communications. Innovations in automation, collection bots and generative AI are highlighted.
Credit Excellence Award
Recognizes an individual devoted to credit management/O2C for 3+ years who has made a positive difference through team development, ERP implementation or long-term project success.
Credit Leader of the Year
For leaders demonstrating the art of motivating teams for 5+ years. Directing colleagues with strategy, vision and excellence in team development during transitions.
Ensana Thermal Margaret Island
Credit Matters XIV took place on a private island in the heart of the Danube. Ensana Thermal Margaret Island — a 4-Star Superior retreat combining world-class balneotherapy, panoramic pool terrace, and full conference facilities.
Exclusive Wellness
Global-class thermal spas & pools
River Views
Panoramic Danube panoramas
Strategic Retreat
Tranquil island networking
Budapest Center
10 mins from historic sights
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